Frequently Asked Questions
In order to quickly answer any common questions that we get about our website we will add them here. If you don’t see an answer to your question please contact us. We are happy to help!
Are there requirements to register?
To register, as a new user, you must be at least 18 years of age with a valid credit card.
When are your auctions? How do I pick up won auction items?
Auctions will be held on Monday. Pickup for winning items and previews for the next auction will be on Wednesday and Thursday between 1:30p.m. to 6:00p.m. at 2300 E. Kemper Road, Unit B4, Cincinnati, OH 45241. If you cannot pickup your auction wins during this time, please contact us immediately at 513-748-1708 or email us to make other arrangements.
What is your return policy?
Review your bid carefully before hitting the “bid” button. Items can be viewed before auction at our preview and are sold “As Is” with no refunds or returns.
Can I place my highest bid or do I have to bid manually?
All simple bid auctions start at $1.00 with $1.00 increments. Any bid you place will be your “max” bid for an item. The site will automatically increase your bid for you in $1.00 increments as other bidders bid against you. This will continue until your max reserve bid has been met.
How long does each auction run? What happens if I get outbid in the last few seconds?
Beginning on Monday at 7p.m., the auction will kicks off and items will end at spaced intervals until the last item is closed. The end time for any auction item will be visible when you click on that item. Any bids placed after the two minute countdown will extend that auction item for an additional two minutes. Please make sure you refresh your browser to get an accurate countdown time. Winning bidders will receive an email once the entire auction is closed with win information.
Are there fees to buy or become a website member?
There is no buyer’s premium and no fee to register. Ohio sales tax will be added to items. There is a 3% processing fee for paying with a credit card.
How long do I have to pick up my item and how do I pay for my auction wins?
Winners must pick up their auction items THE WEEK THE AUCTION CLOSES. Online payment (via credit card, debit card, or PayPal) must be made by end of day Tuesday or the credit card on file will be automatically charged. If you cannot pick up your won items before 6p.m. on Thursday, you must contact Tim at 513-748-1708 or by email. Failure to contact and make other arrangements will result in the item(s) forfeited and then becomes the property of 513auctions. Keep in mind that you are still responsible for payment on your winning bids even though you don’t pick up the item. We no longer accept cash and/or checks as payment.
Do I have to keep my credit card on file?
Credit card and email information must be kept current and valid by the bidder at all times. Failure to do so will cause you to be removed as a registered bidder. 513auctions.com uses encryption with website data from your username and password all the way to your billing information. We use a third party solution for billing information so that your credit card details stay secured by pro’s who specialize in financial safety and secure data storage. Our business has been verified by a third party security company, shown in the green bar where our website address is on your browser. Contact us if you require assistance updating your credit card information or enter this on your browser to change the card: https://513auctions.com/payment/
Do you deliver items?
No deliveries will be made on winning items.
Do you ship items?
Small items can be shipped at the buyer’s expense within the U.S. only. No international shipments, P.O. Boxes, or FBO boxes. Call us to arrange and you will be contacted with shipping charges.
How can I sell my item on your website?
Contact us if you wish to consign an item. It’s a great way for you to get rid of items you no longer need AND make some money at the same time! Call us before bringing large quantities and/or large pieces due to storage limitations. Please review the consignment guidelines before bringing items to consign.