Frequently Asked Questions

Are there requirements to register?

To register as a new user you must be at least 18 years of age with a valid credit card. Placing a bid on our site is a binding contract for purchase.  Winning bidders are responsible for payment of each item purchased regardless if they pick up the item or not.  We ask that you place your bids carefully with the intention of winning the item(s).

When are your auctions?  How do I pick up won auction items?

NEW auctions start on Monday morning and close begins on Sunday at 7p.m. Pickup for winning items and previews for the next auction will be on Wednesday and Thursday between 1:30p.m. to 6:00p.m. in Blue Ash, Ohio at 4625 Carlynn Drive, Suite A, Cincinnati, OH 45241. If you cannot pickup your auction wins during this time, please contact us immediately at 513-748-1708 or email us to make other arrangements.

What is your return policy?

We strive to represent our products and our consignor’s products the best we can and suggest that you preview items if you are hesitant on bidding. Make sure you carefully review your bid before hitting the “bid” button. Items can be viewed before auction at our preview during pickup times and are sold “As Is” with no refunds or returns.  Sometimes pictures can mis-load on item descriptions though our program.  The item description is what we stand behind.  Let us know if you see a picture placed in error and we will fix it as soon as possible.  Winning bids on those items will be for the description always, not the picture if in error. 

Are there fees to buy or become a website member?

There is no buyer’s premium and no fee to register. Ohio sales tax will be added to items. There is a 3.5% processing fee for auto charge of credit cards at the auction close.

Can I place my highest bid (Max Bid) or do I have to bid manually?

Consider a Max Bid like a “reservation”.  All simple bid auctions start at $1.00 with $1.00 increments. Any bid you place will be your “max” bid for an item. If you set a higher amount more than the current bid, the site will automatically increase your bid for you in $1.00 increments as other bidders bid against you. This will continue until your max reserve bid has been met.  Entering a max bid reserves the highest bid that you input. For example, if you set a max bid of $10 and someone increases the bids to $10, your max bid “reserves” that $10 bid first so if no further bids are made you would win the item.
Occasionally pictures can mis-load on item descriptions though our program.  The item description is what we stand behind.  Let us know if you see a picture placed in error and we will fix it as soon as possible.  Winning bids on those items will be for the description always, not the picture if in error.

What is your return policy?

We strive to represent our products and our consignor’s products the best we can and suggest that you preview items if you are hesitant on bidding. Make sure you carefully review your bid before hitting the “bid” button. Items can be viewed before auction at our preview during pickup times and are sold “As Is” with no refunds or returns.

Are there fees to buy or become a website member?

There is no buyer’s premium and no fee to register. Ohio sales tax will be added to items. There is a 3.5% processing fee for auto charge of credit cards at the auction close.

Can I place my highest bid (Max Bid) or do I have to bid manually?

Consider a Max Bid like a “reservation”.  All simple bid auctions start at $1.00 with $1.00 increments. Any bid you place will be your “max” bid for an item. If you set a higher amount more than the current bid, the site will automatically increase your bid for you in $1.00 increments as other bidders bid against you. This will continue until your max reserve bid has been met.  Entering a max bid reserves the highest bid that you input. For example, if you set a max bid of $10 and someone increases the bids to $10, your max bid “reserves” that $10 bid first so if no further bids are made you would win the item.

How long do I have to pick up my item and how do I pay for my auction wins?

Winners must pick up their auction items THE WEEK THE AUCTION CLOSES.  There is no need to remit payment as the credit card on file will be automatically charged at auction close.  Make sure that you keep your credit card information up-to-date!  Auction wins must be picked up the same week that the auction closes on Wednesday or Thursday from 1:30pm to 6pm.  You will be notified if we have a change in hours due to holiday, etc.
If you cannot pick up your won items before 6p.m. on Thursday, you must contact Tim at 513-748-1708 or by email to Shelly513auctions@gmail.com.  Failure to contact and make other arrangements will result in the item(s) forfeited that becomes the property of 513auctions.  Keep in mind that you are still responsible for payment on your winning bids even though you don’t pick up the item.

How long does each auction run?  What happens if I get outbid in the last few seconds?

Weekly auctions start on Monday morning and close begins on Sunday at 7p.m. The auction will kick off and items will end at spaced intervals until the last item is closed. The end time for any auction item will be visible when you click on that item. Any bids placed after the two minute countdown will extend that auction item for an additional two minutes. Please make sure you refresh your browser to get an accurate countdown time. Winning bidders will receive an email once the entire auction is closed with win information.
 

How long do I have to pick up my item and how do I pay for my auction wins?

Winners must pick up their auction items THE WEEK THE AUCTION CLOSES.  There is no need to remit payment as the credit card on file will be automatically charged at auction close.  Make sure that you keep your credit card information up-to-date!  Auction wins must be picked up the same week that the auction closes on Wednesday or Thursday from 1:30pm to 6pm.  You will be notified if we have a change in hours due to holiday, etc.
If you cannot pick up your won items before 6p.m. on Thursday, you must contact Tim at 513-748-1708 or by email to Shelly513auctions@gmail.com.  Failure to contact and make other arrangements will result in the item(s) forfeited that becomes the property of 513auctions.  Keep in mind that you are still responsible for payment on your winning bids even though you don’t pick up the item.

How long does each auction run?  What happens if I get outbid in the last few seconds?

New auctions begin on Monday morning and close on Sunday starting at 7p.m., The auction will kick off and items will end at spaced intervals until the last item is closed. The end time for any auction item will be visible when you click on that item. Any bids placed after the two minute countdown will extend that auction item for an additional two minutes. Please make sure you refresh your browser to get an accurate countdown time. Winning bidders will receive an email once the entire auction is closed with win information.
 

Do I have to keep my credit card on file and how do I update my payment information?

With our new programming structure, you must maintain a valid credit card at all times. Failure to do so will cause you to be removed as a registered bidder.  For your protection, 513auctions.com uses encryption with website data from your username and password all the way to your billing information.  We use a third party solution for billing information so that your credit card details stay secured by pro’s who specialize in financial safety and secure data storage.  Our business has also been verified by a third party security company, shown in the green bar where our website address is on your browser.  Contact us if you require assistance updating your credit card information or enter this on the main auction page by clicking on My Account then Payment Methods.
If you don’t see an answer to your question please contact us.  We are happy to help!

Do you deliver items?

No deliveries will be made on winning items.
 

Do you ship items?

Small items can be shipped at the buyer’s expense within the U.S. only.  No international shipments,  P.O. Boxes, or FBO boxes. Call us to arrange and you will be contacted with shipping charges.

Do I have to keep my credit card on file and how do I update my payment information?

With our new programming structure, you must maintain a valid credit card at all times. Failure to do so will cause you to be removed as a registered bidder.  For your protection, 513auctions.com uses encryption with website data from your username and password all the way to your billing information.  We use a third party solution for billing information so that your credit card details stay secured by pro’s who specialize in financial safety and secure data storage.  Our business has been verified by a third party security company, shown in the green bar where our website address is on your browser.  Contact us if you require assistance updating your credit card information or enter this through My Account on the main auction page.

Do you deliver items?

No deliveries will be made on winning items.
 

Do you ship items?

Small items can be shipped at the buyer’s expense within the U.S. only.  No international shipments,  P.O. Boxes, or FBO boxes. Call us to arrange and you will be contacted with shipping charges.

How can I sell my item on your website?

Contact us if you wish to consign an item. It’s a great way for you to get rid of items you no longer need AND make some money at the same time!  Call us before bringing large quantities and/or large pieces due to storage limitations.  Please review the consignment guidelines before bringing items to consign.
 
If you don’t see an answer to your question please contact us.  We are happy to help!
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