Frequently Asked Questions
In order to quickly answer any common questions that we get about our website we will add them here. If you don’t see an answer to your question please contact us. We are happy to help!
Are there requirements to register?
To register as a new user you must be at least 18 years of age with a valid credit card. Placing a bid on our site is a binding contract for purchase. Winning bidders are responsible for payment of each item purchased regardless if they pick up the item or not. We ask that you place your bids carefully with the intention of winning the item(s).
When are your auctions? How do I pick up won auction items?
Weekly auctions start on Monday morning and end on Sunday starting at 7pm. Pickup for winning items and preview of items for the next auction will be on Wednesday and Thursday between 1:30p.m. to 6:00p.m. in Blue Ash, Ohio at 4625 Carlynn Drive, Suite A, Cincinnati, OH 45241. If you cannot pickup your auction wins during this time, please send someone on your behalf or contact us immediately at 513-748-1708 or email us to make other arrangements. Auction items not picked up the week the auction ends without prior arrangements being made will be forfeited and payment will still be collected.
What is your return policy?
Items can be viewed before auction at our preview during pickup times and are sold “As Is” with no refunds or returns. We strive to represent our products and our consignor’s products the best we can and suggest that you preview items if you are hesitant on bidding. Make sure you carefully review your bid before hitting the “bid” button.
Can I place my highest bid (Max Bid) or do I have to bid manually?
All simple bid auctions start at $1.00 with $1.00 increments. You can manually increase your bid when you get an outbid notice email or enter a Max Bid for the most you would want to spend on an item. This is handy if you are not available during the auction close to increase your bid if you are outbid. Just consider a Max Bid to be like a “reservation” and any bid you place will be your “max” bid for an item. If you set a higher amount more than the current bid (a Max Bid), the site will automatically increase your bid for you in $1.00 increments as other bidders bid against you. This will continue until your max reserve bid has been met and then no more. For example, if you set a max bid of $10 and someone increases the bids to $10, your max bid goes to a $10 bid so the other bidder would have to bid $11 to beat you. You will receive an outbid notice so watch your emails to see if you have been outbid over your max bid and really want an item.
How long does each auction run? What happens if I get outbid in the last few seconds?
Beginning on Monday at 7p.m., the auction will kicks off and items will end at spaced intervals until the last item is closed. The end time for any auction item will be visible when you click on that item. Any bids placed after the two minute countdown will extend that auction item for an additional two minutes. Please make sure you refresh your browser to get an accurate countdown time. Winning bidders will receive an email once the entire auction is closed with win information.
Are there fees to buy or become a website member?
There is no buyer’s premium and no fee to register. Ohio sales tax will be added to items. There is a 3.5% processing fee for auto charge of credit cards at the auction close.
How long do I have to pick up my item and how do I pay for my auction wins?
Winners must pick up their auction items THE WEEK THE AUCTION CLOSES. There is no need to remit payment as the credit card on file will be automatically charged at auction close. Make sure that you keep your credit card information up-to-date! Auction wins must be picked up the same week that the auction closes on Wednesday or Thursday from 1:30pm to 6pm. You will be notified if we have a change in hours due to holiday, etc.
If you cannot pick up your won items before 6p.m. on Thursday, you must contact Tim at 513-748-1708 or by email or send someone on your behalf. Failure to contact and make other arrangements will result in the item(s) forfeited that becomes the property of 513auctions. Keep in mind that you are still responsible for payment on your winning bids even though you don’t pick up the item.
Do I have to keep my credit card on file and how do I update my payment information?
With our new programming structure, you must maintain a valid credit card at all times. Failure to do so will cause you to be removed as a registered bidder. For your protection, 513auctions.com uses encryption with website data from your username and password all the way to your billing information. We use a third party solution for billing information so that your credit card details stay secured by pro’s who specialize in financial safety and secure data storage. Our business has been verified by a third party security company, shown in the green bar where our website address is on your browser. Contact us if you require assistance updating your credit card information or on our main auction page click Menu, My Account, then Payment Options.
Do you deliver items?
No deliveries will be made on winning items.
Do you ship items?
Small items can be shipped at the buyer’s expense within the U.S. only. No international shipments, P.O. Boxes, or FBO boxes. Call us to arrange and we will ship out your item.
How can I sell my item on your website?
Contact us if you wish to consign an item. It’s a great way for you to get rid of items you no longer need AND make some money at the same time! Call us before bringing large quantities and/or large pieces due to storage limitations. Please review the consignment guidelines before bringing items to consign.